Overview
At Safari Gateway Ltd, we respect the privacy of our clients and are fully committed to protecting their personal information. This Privacy Policy explains how we collect, use, store, and safeguard your personal data in accordance with applicable data protection laws.
Whether we receive your personal information directly from you or through a travel agent, Safari Gateway Ltd ensures that your data is processed solely for the purpose of providing our travel services.
Purpose of This Privacy Policy
This Privacy Policy is intended to inform clients and travel agents about how Safari Gateway Ltd collects, processes, and protects personal information. We are committed to maintaining transparency regarding what information we collect, how we use it, and why it is necessary.
Personal Data We Collect
Safari Gateway Ltd collects only the personal information necessary to arrange and manage your travel services. This may include:
Identity Information
- Full name
- Date of birth
- Gender
- Passport number
- Other identification details
Contact Information
- Residential or postal address
- Email address
- Telephone number
Travel Information
- Travel itineraries
- Booking details
- Travel preferences
Profile Information
- Booking history
- Customer preferences
- Feedback and survey responses
How We Collect Your Personal Data
We collect personal information directly from our clients or through authorized travel agents when travel services are booked.
Information is primarily collected through:
- Email correspondence
- WhatsApp communication
- Booking forms
- Direct communication with our team
How We Use Your Personal Data
Safari Gateway Ltd uses your personal information for the following purposes:
- Travel Services: To make travel bookings, arrange transportation, and coordinate travel-related services on your behalf.
- Payment Processing: To process payments, manage transactions, issue invoices, and recover outstanding balances where applicable.
- Customer Communication: To confirm bookings, respond to inquiries, provide travel updates, and notify you of any changes to our services.
- Service Improvement: To analyze customer feedback, conduct surveys, and continually improve our products and services.
Legal Basis for Processing Your Personal Data
Safari Gateway Ltd processes your personal information based on the following legal grounds:
- Performance of a Contract: To provide the travel services you have requested, whether booked directly or through a travel agent.
- Legal Obligations: To comply with applicable laws, regulations, and legal requirements.
- Legitimate Business Interests: To improve our services, maintain efficient business operations, and strengthen customer relationships.
Sharing Your Personal Data
Safari Gateway Ltd may share your personal information with trusted third-party service providers where necessary to deliver the travel services you have requested.
These providers may include:
- Airlines
- Hotels and accommodation providers
- Safari operators
- Transportation providers
- Other travel-related service providers
Each third-party provider is responsible for protecting your personal information in accordance with its own privacy policy and applicable data protection laws.
Data Retention
Safari Gateway Ltd retains personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable law.
Generally, customer records are retained for up to five (5) years to comply with tax, legal, and regulatory requirements.
Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request Correction of inaccurate, incomplete, or outdated personal information.
- Request Deletion of your personal information, subject to applicable legal and regulatory requirements.
Contact Us
Safari Gateway Ltd is committed to protecting your privacy and ensuring that your personal information is handled securely, responsibly, and with the highest level of care.
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Safari Gateway Ltd
📧 info@safarigateway.co.tz
Biubwa Omar Khamis
Managing Director
